Last updated: September 24, 2026
This Distance Sales Agreement ("Agreement") applies to every order placed on hammerwok.com. By completing checkout, you (the "Buyer") confirm that you have read and accepted it.
1. Seller
Trading name: Hammerwok
Company: Özbek E-Ticaret Reklamcılık İthalat İhracat Sanayi ve Ticaret Limited Şirketi
Address: Yarhasanlar Mah. Avni Gemicioğlu Cad. No: 56 İç Kapı No: 1, 45020 Şehzadeler, Manisa, Türkiye
Trade registry: Manisa – 17985
MERSİS no: 0667-0350-7620-0013
Tax number (VKN): 6670350762 – Mesir Tax Office
Email: support@hammerwok.com
Phone: +90 553 133 92 86
KEP (registered e-mail): ozbeketicaret@hs09.kep.tr
2. Buyer
The person whose name, delivery address, email address and phone number are entered at checkout.
3. Subject
This Agreement sets out the rights and obligations of the Seller and the Buyer for the sale and delivery of the products ordered on hammerwok.com. The product name, quantity, options, unit price, total price and delivery address are shown on the checkout page and in the order confirmation email, which form part of this Agreement.
4. Price and payment
Prices are shown in US dollars and include the taxes described on our Shipping page. Shipping is free. Payment is taken by debit or credit card at checkout. Card payments are processed securely by our licensed payment provider; we do not see or store your full card details.
5. Delivery
Orders are prepared within 1–3 business days and shipped with tracking from our fulfillment partner's warehouse. Estimated delivery times per country are listed on our Shipping page. Risk passes to the Buyer on delivery. If we cannot deliver within 30 days of the order, the Buyer may cancel and receive a full refund.
6. Right of withdrawal
The Buyer may cancel the purchase within 14 days of delivery without giving a reason by emailing support@hammerwok.com with the order number. Returned items must be unused and in their original packaging. Return shipping costs are paid by the Buyer. We refund the price paid, using the original payment method, within 14 days of receiving the returned item or proof of dispatch. If the product has been seasoned or used for cooking, we may deduct the resulting loss in value. Full details are in our Refund Policy.
7. Damaged, defective or wrong items
If an item arrives damaged, defective or different from the order, the Buyer should contact us within 14 days of delivery with photos. We will send a replacement or a full refund at no cost to the Buyer.
8. Seller's obligations
The Seller delivers the product as described, in sound condition and with the information needed for safe use. If the ordered product becomes unavailable, the Seller informs the Buyer and refunds any amount paid within 14 days.
9. Buyer's obligations
The Buyer provides accurate delivery and contact information, checks the parcel on delivery and follows the care and safety instructions provided with the product.
10. Personal data
Personal data given at checkout is used only to process and deliver the order and to provide customer support, as described in our Privacy Policy.
11. Complaints and disputes
Please contact support@hammerwok.com first; we answer within 2 business days. Nothing in this Agreement limits the mandatory consumer rights of the Buyer's country of residence.
12. Entry into force
This Agreement is accepted electronically when the Buyer completes payment and applies to that order. A copy is available at any time on this page.