Refund policy

Changed your mind?

You can return your order within 14 days of delivery. Email support@hammerwok.com with your order number first and we'll send you the return address. Items must be unused and in their original packaging. Return shipping is paid by you. We refund the item price to your original payment method within 14 days of receiving the return (or proof that you've sent it). If a wok has been seasoned or cooked with, we may deduct the loss in value from the refund.

Damaged, defective or wrong item?

Tell us within 14 days of delivery and include clear photos (and a short video if the damage is hard to see). We'll send a replacement or a full refund. You don't need to send anything back.

Lost or late parcel?

If tracking shows no movement for 20 business days, or your order hasn't arrived within 45 days of dispatch, contact us and we'll resend or refund it.

Your statutory rights

Customers in the UK and EU have a statutory right to cancel a distance purchase within 14 days of delivery without giving a reason. This policy does not limit your statutory rights under the consumer laws of your country.

Refund timing

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear.