Every Hammerwok order ships with tracking.
1. Check your shipping email
As soon as your wok leaves the warehouse (usually within 1–3 business days) we email you a tracking link. Click it to see where your parcel is.
2. Or look it up in your account
Go to your orders, enter the email you used at checkout and we'll send you a one-time sign-in code. No password needed. You can also sign in with Shop. Your order status and tracking link are there, even if you checked out as a guest with the same email.
3. Still stuck?
Email support@hammerwok.com with your order number. We answer within one business day. If tracking shows no movement for 20 business days, we resend or refund your order.