Last updated: September 26, 2026
Before you place an order, please read this pre-contract information. It summarises the key terms of your purchase. The full terms are in our Distance Sales Agreement. By completing checkout you confirm that you have read this information.
1. Seller
Trading name: Hammerwok
Company: Özbek E-Ticaret Reklamcılık İthalat İhracat Sanayi ve Ticaret Limited Şirketi
Address: Yarhasanlar Mah. Avni Gemicioğlu Cad. No: 56 İç Kapı No: 1, 45020 Şehzadeler, Manisa, Türkiye
Trade registry: Manisa – 17985
MERSİS no: 0667-0350-7620-0013
Tax number (VKN): 6670350762 – Mesir Tax Office
Email: support@hammerwok.com
Phone: +90 553 133 92 86
KEP (registered e-mail): ozbeketicaret@hs09.kep.tr
2. Main characteristics of the products
The name, material, dimensions, options and care instructions of each product are shown on its product page. Iron and wood are natural materials, so small differences in color and finish are normal.
3. Total price
The total price, including all taxes we are required to collect and delivery costs (shipping is free), is shown on the checkout page before you pay. Prices are displayed in the currency shown at checkout. For some countries, local sales taxes are calculated at checkout, as explained on our Shipping page.
4. Payment
Payment is made by debit or credit card at checkout. Card payments are processed through a secure (SSL) connection by our licensed payment service provider. We do not see or store your full card number.
5. Delivery
Orders are prepared within 1–3 business days and shipped with tracking from our fulfillment partner's warehouse. Estimated delivery times for each country are on our Shipping page. If we cannot deliver within 30 days of your order, you may cancel and receive a full refund.
6. Right of withdrawal
You may cancel your purchase within 14 days of delivery without giving a reason. To do so, email support@hammerwok.com with your order number; we will reply with the return address. Items must be unused and in their original packaging, and return shipping is paid by you. We refund the amount paid to your original payment method within 14 days of receiving the item or proof that you have sent it. If a product has been seasoned or used for cooking, we may deduct the resulting loss in value. See our Refund Policy.
7. Damaged, defective or wrong items
Contact us within 14 days of delivery with photos. We send a replacement or a full refund at no cost to you.
8. Complaints
Email support@hammerwok.com or call +90 553 133 92 86. We answer within 2 business days. Your mandatory consumer rights under the law of your country of residence are not affected.
9. Validity
This information applies to orders placed while it is published on this page. The contract is formed when you complete payment at checkout.